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Lambasting Mbeki, sidestepping Mandela… and a dose of empathy – outgoing health ombud Malegapuru Makgoba on a storied career

Lambasting Mbeki, sidestepping Mandela… and a dose of empathy – outgoing health ombud Malegapuru Makgoba on a storied career
South African health ombud Professor Malegapuru Makgoba’s tenure concludes at the end of May. (Photo: Supplied)

Professor Malegapuru Makgoba’s tenure as South Africa’s health ombud concludes at the end of May. Bienne Huisman spoke to him about headline-making investigations into the Life Esidimeni tragedy and conditions at Rahima Moosa Mother and Child Hospital, his childhood in Limpopo and how he dodged Nelson Mandela’s invitation to join the ANC.

 As a young boy surrounded by hills in Limpopo, Malegapuru William Makgoba says he used to rest in the shade of marula trees, minding his father’s ducks, sheep and goats, while pondering the wonders of nature. His childhood was happy, with a sense of benevolence and belonging.

At the age of 11, he saw his father, Morithi Makgoba, enter a diabetic coma in their home district of Sekhukhune. He recalls that his father’s life was saved at a hospital 20km away. It was an early encounter with medicine and the healthcare system, which would become his life’s work.

Apart from a passion for medicine, the need for equal opportunity would also become a driving force in his life. When he was 14 at boarding school, a teacher suggested that he skip a grade. Makgoba, squirming away from special treatment, asked that all his classmates write a test to check for such eligibility. This, he says, resulted in five pupils, including himself, attaining 85% or more, and being pushed a year ahead.

The Life Esidimeni inquest started on 19 July 2021. (Photo: Joyrene Kramer)

In the more than five decades since then, Makgoba – now professor emeritus and retired vice-chancellor of the University of KwaZulu-Natal – has shaped South African health policy, notably through his criticism of Aids denialism in the 2000s, and later through his appeal as Medical Research Council president to provide antiretroviral drugs to people living with HIV. This put him in conflict with some of the country’s most powerful politicians. A profile interview in the American scholarly journal Science in 2000 quotes Makgoba as lambasting then-president Thabo Mbeki. “The sad part is, [Mbeki] is trying to politicise scientific facts, and that’s what the Nazis did,” he said at the time.

[Life Esidimeni] was a revelation of the health system… people in power denying that their actions could have been responsible for what happened. It was a failure of basic common sense.

Makgoba’s trademark forthright manner manifested in his job as South Africa’s first health ombud, a position he assumed in 2016 and in which he released stinging public reports. His tenure ends next month.

A revelation

For the past seven years Makgoba has led a Pretoria-based staff of 30 who investigated patient complaints against health practitioners, hospitals and clinics across the private and public sectors. And while his ombud office email did not work at the time of this interview, he calmly explains this is a temporary glitch. He says his office processed about 10,800 complaints since its inception.

Reflecting on his tenure, he recalls some of the most jarring incidents. He singles out the Life Esidimeni tragedy, in which an estimated 144 psychiatric patients died due to starvation and neglect in 2016 after they were transferred to underresourced NGOs and psychiatric facilities in Gauteng. (His initial report on the affair is here.)

Professor Malegapuru Makgoba was among the first to give testimony during the Life Esidimeni arbitration hearings. (Photo: Gallo Images / Daily Sun / Trevor Kunene)

“This for me was a revelation of the health system,” says Makgoba. “How it interacts with politics, and how political power and lack of accountability can result in human rights abuses to the extent that vulnerable people, such as mental health patients, could be treated the way they were treated, resulting in deaths and so forth. I mean, people in power denying that their actions could have been responsible for what happened. It was a failure of basic common sense. That was really just horrible as an investigation.”

The ongoing judicial inquest into the deaths of the Life Esidimeni mental healthcare users, which started in 2021, has been delayed many times, with the latest postponement granted to the lawyers of former Gauteng health MEC Qedani Mahlangu. Proceedings are set to resume on 2 May.

Read more in Daily Maverick: Life Esidimeni — seven years of indignity and injustice

He also highlights his office’s recent investigation into the Rahima Moosa Mother and Child Hospital in Johannesburg. The damning report on the conditions at the hospital included shocking revelations about how the health and dignity of patients were compromised. Makgoba released the report in March.

He tells Spotlight: “It was just a litany of deficiencies. Here you have an 80-year-old hospital that has really been neglected over the years. It used to be an excellent hospital that won awards. I mean, it’s a hospital that deals with obstetrics but which doesn’t even have a blood bank. One of the most common causes of maternal death is blood loss. People lose a lot of blood giving birth. It’s overcrowded and run-down – just horrendous and unhygienic, with women who have just delivered or pregnant women sleeping on the floors.”

Sidestepping Mandela

The 70-year-old scholar speaks openly about his political non-affiliation.

During his studies at the University of Natal Medical School, he says he was inspired by Steve Biko and the Black Consciousness Movement. However, he felt that belonging to a political party would curtail his scientific freedom and thinking.

Makgoba chuckles, recalling how he even sidestepped an invitation from Nelson Mandela to join the ANC.

The fact is I don’t belong to any political party. It has something to do with my independence, my freedom of thinking, my training.

He says he met with Mandela at Luthuli House in Johannesburg in 1990. At the time Makgoba was living abroad and Mandela asked him to consider returning home.

“He [Mandela] said I should think about returning to South Africa, that I should think about joining his new movement, his philosophy of reconciliation. And of course, he put me in a corner because he wanted to know whether I was a member of the ANC. And I said no. And he said, well, I’ll take you downstairs so you can join. And I said, no thank you. Fortunately, as we were talking, his PA knocked on the door and said there’s somebody who wants to see you. That’s how I escaped. I mean, the pressure to be told by such an important person to become a member of a party! The fact is I don’t belong to any political party. It has something to do with my independence, my freedom of thinking, my training.”

As health ombud, Professor Malegapuru Makgoba led various headline-making investigations into the Life Esidemeni tragedy and conditions at Rahima Moosa Mother and Child Hospital. He handed over the investigation report into conditions at Rahima Moosa Hospital in March. (Photo: Gauteng Health /Twitter)

Long and varied career

During the interview on Zoom, Makgoba’s office walls appear bare behind him. He says he keeps relics of his long and varied career at his home in Schoonoord, Sekhukhune, since he feels no need to “intimidate people with certificates of his education on my office walls”.

At the height of apartheid in 1981, Makgoba won a prestigious scholarship to study towards a PhD at the University of Oxford in the UK, where in 1983 he completed his thesis on human immunogenetics. At the time, Makgoba’s supervisor, Professor Andrew McMichael, said: “Overall, he [Makgoba] was one of the most broadly able and interesting students I have seen. A good scientist, but with a mission to do something special for his people.” 

Makgoba continued his research in England and in the US, focusing mainly on genes and cell surface proteins involved in the immune response.

From 1986 to 1988, at the National Cancer Institute in Maryland in the US, he was part of a team of researchers headed by Dr Stephen Shaw. Makgoba explains that at the time immunology was preoccupied with T cell receptors (a protein on the surface of T cells, the white blood cells that drive the immune response) and T-cell recognition; thus how these cells remember and learn, tailoring specific immune responses, somewhat similar to human memory or the nervous system.

“Dr Steven Shaw had a view that there must be something that makes the cells communicate with each other and tell each other before a specific response is triggered, and he came up with a theory of cell adhesion molecules, especially in T cells. It opened up something new about how T cells may be useful in surveying for cancers in the body because they have these structures that allow them to move around and crawl and sniff other cells and say, there is something here that’s not normal, and so forth. It was a fashionable field, a popular field, a competitive field to be in. It opened a whole area of biology and even up to this day, those papers are still being quoted.”

Accolades and outrage

In 1993, Makgoba accepted the position of deputy vice-chancellor at the University of the Witwatersrand (Wits). There, his drive for higher education transformation caused clashes, with some of his Wits colleagues describing him as “an unapologetic radical”. In 1995, his detractors lodged a 297-page dossier of complaints against him. Makgoba responded by describing his detractors as an “inbred elite” and racist. Indeed, while Makgoba’s views on transformation earned him accolades, they sparked outrage too. 

Over the years controversy followed him around South African campuses and committees – skirmishes that he brushes off. Looking back, Makgoba says peers saw his writing on “decolonisation and Africanisation” as a threat instead of a push for positive change. “Instead of being embracing, they grew defensive.”

After Wits he joined the South African Medical Research Council, and in 2002 became vice-chancellor of the University of Natal (later the University of KwaZulu-Natal, where he says signing graduation certificates was a highlight. Makgoba recalls being on holiday one Christmas at the Livingstone Hotel on the Zambezi, where an old English couple recognised him as the man who graduated their daughter.

“When you cap people (tapping a student’s head during graduation), pictures are taken,” says Makgoba. “I think they took this picture and framed it and it was somewhere in their lounge or whatever. And they came up to me and said, ‘but we know you because your picture hangs in our house’. And I said, ‘I’m not sure’. They said, ‘well, you capped our daughter’, And they bought me a bottle of champagne. Moët & Chandon.”

What’s next?

With his time as health ombud coming to an end, Makgoba says he is writing a book on his life and experiences.

His obvious passion and decades of experience suggest he will remain engaged in South Africa’s ongoing healthcare reforms, although it is not clear in what capacity. 

On South Africa’s proposed National Health Insurance system, he says: “This is a very excellent concept, but for it to work poor infrastructure needs to be addressed, poor leadership, inadequate human resources and poor governance in health need to be addressed.”

Makgoba adds that being a good doctor requires empathy and a deep understanding that every single patient craves 100% care. Such empathy cannot be taught or learnt from books, he says. It is something people are born with. It derives from a person’s nature and values. DM/MC

This article was published by Spotlight – health journalism in the public interest.

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Comments - Please in order to comment.

  • alcamp1970 says:

    What a great article about an inspirational humanitarian. Sir we need more of your thinking to guide this country particularly in the health care sector.

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