In its biggest investigation yet, the Information Regulator has found in favour of a complainant whose application under the Promotion of Access to Information Act (Paia) of 2000 was refused. The findings show that in its relatively new role, the Information Regulator is already promoting transparency and access to information.

Under Paia, anyone can request access to information from a private or public entity when that information is needed to exercise or protect their rights. But when Paia applications were refused or ignored, there was little recourse for the applicant.

The mandate to deal with complaints around Paia used to lie with the Human Rights Commission, which did not have order powers.

The Information Regulator took over the mandate in June 2021, following an amendment of the act and proclamation by the President to advance the aims of Paia.

The Regulator is an independent body, established under the Protection of Personal Information Act (Popia).

In an investigation report issued on 25 November, the Information Regulator found that Risa Audio Visual (RAV) was wrong to refuse Hardwick Trading’s Paia application to access financial information.

Hardwick Trading was owed royalties by Risa Audio Visual (RAV) for the broadcast of music. It had only received a portion of the royalties it was owed and lodged a Paia application to RAV in April 2021, requesting access to broadcasting and payment records.

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The application was refused by RAV on the grounds that Hardwick Trading did not provide evidence that they were owed royalties. Hardwick Trading then complained to the Information Regulator in November 2021.

The investigation that followed is one of the Information Regulator’s first and biggest, involving public hearings and leading to an extensive report, says Alison Tilley, a part-time member of the Information Regulator and the coordinator of Judges Matter.

The Information Regulator is fully resourced to carry out these types of investigations, Tilley told GroundUp.

The matter at hand involved a complicated assessment of rights ownership, which was disputed by RAV. A year after the complaint was laid, the Information Regulator found in favour of Hardwick Trading.

The report found that the records requested by Hardwick Trading were necessary for the protection of its rights and that RAV’s reason for refusing access was not substantiated.

The report recommends setting aside the decision of RAV to refuse access to the records and that RAV disclose the records within fourteen days.

The report cites a GroundUp article about the non-payment of royalties in the music industry. According to the report, the article “highlighted…the lack of transparency and accountability in the South African music industry.”

The article also pointed to the “public interest in the matter” and how the issue affects the rights of “different role players in the music industry”, the report says.

The Information Regulator will also be releasing a separate report on the lack of transparency in the music industry. DM

First published by GroundUp.