Opinionista Jacques Rousseau 19 September 2012

Please do not feed the trolls

Left unchecked, the increasing presence of angry, sometimes hateful commentators (commonly referred to as trolls) on the Internet might not only discourage sensible people from reading comments and commenting themselves – they stand a good chance of discouraging people from writing things that others could comment on.

One of the things that the Internet has been good for is broadening the range of perspectives in any given conversation. Of course certain barriers need to be overcome: to participate, you need an Internet connection and a suitable gadget. Nevertheless, conversations have been democratised, thanks at least in part to being able to discover more easily who is interested in talking about the same things as you, and the fact that it’s relatively inexpensive to join in.

However, the filter-bubble remains a problem. Not only do the personalisation features of search engines like Google give you results that reinforce existing prejudices; we also like it that way – it’s called confirmation bias, and too few of us take active steps to combat its negative implications (if we’re even aware of the potential need to do so). There’s another concern though, one that I’ve mentioned in the past but would like to explore a little further today: the question of online abuse and the extent to which it might cause some voices to withdraw from the conversation entirely.

An example from a few minutes ago will serve to illustrate: “screw u, u doos, first of 90% of big business in S.A is owned by whites and top man is white, so cry me a river!!!” is what someone just told me on Twitter after I repeated an overheard joke about members of the UCT Senate’s prospects of employability at Woolworths.

Now, seeing as some folk have been calling me a racist for a few weeks now, thanks to my defending  Woolworths and SAA’s affirmative action policies, we can be sure that the grammar-impaired person who tweeted that at me is clearly unaware of this context. That’s fine – I’d expect most people to be. However, just in case there is some context, one might think a little tempering of the hostility is merited when (over)hearing something that offends you.

Not so for this person, it seems, and increasingly not so for those who comment in these pages and elsewhere. And then there’s the next layer of trouble, which is where the filter-bubble ends up resulting in a congregation of these hair-trigger folks into one “room”, as it were. At some point, all possibility for debate ceases to exist because of the mutually-assured idiocy of a collection of angry people, each paying less attention than the next. 

Because there seems to be no chance of changing anyone’s mind, some of those who might otherwise try to do so eventually resort to measures like turning off comment functionality, stop engaging in comment threads, and eventually – stop engaging with certain pockets of the Internet at all. This has two consequences: the collection of trolls and angry folk are made more homogenous, and thus apparently stronger; and likewise, the collection of those who consider themselves “virtuous” is furnished with another example of why they are special, and right – and their homogeneity increases too.

So one day we’ll end up with half the Internet grunting angrily at each other, while the other half recites passages from Plato. Unless we find some way to arrest this escalation of hostilities, or unless I’m wrong about the trend (and I hope I am). In a future column I hope to explore potential legal remedies for online bullying, such as those currently being considered in New Zealand and elsewhere. But because less regulation is always preferable to more, we should also consider what each of us could or should do, simply in our capacity as members of the Internet community.

First, I’d argue that we can sometimes be accused of placing too little or too much emphasis on history, and not enough on our own conduct. Too little, in the sense of the tweet I quote above where zero effort was made to see if an interpretation is the correct one. And then too much, in the sense that we sometimes expect new entrants to a conversation to know minute and technical historical details of that conversation – and then abuse them when they get a detail wrong. There’s sometimes too little patience for any kind of induction period, and so-called “newbies” need the thickest skins of all.

To remedy this problem, I offer one suggestion: that when a debate gets heated, we should try to remember that no matter what’s come before, we’re constantly at a new decision-point, where we – and only we – are responsible for what we say in response to something we find provocative. Sure, someone else has committed a wrong, and we can be inflamed by that. But essentially juvenile questions of “who started it”, while diverting, seldom help illuminate the question of how it can be ended. In other words, I’m suggesting that we learn (or remember) some manners. DM


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