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Back-to-work rules – with red-card penalties for all – are essential to become Covid-19 pandemic proof

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Jon Foster-Pedley is chair of the British Chamber of Business in southern Africa. He is also dean and director of Henley Business School Africa. It is part of the University of Reading UK, originally an extension college of Oxford University, renowned for its leadership in climate science, finance, property management and executive education, and one of the most international universities in Britain. Henley is committed to transformation and holds a Level 2 B-BBEE ranking. If you would like to find out how you could unlock your future with Henley Africa, go to www.henleysa.ac.za

As people return to the workplace, we need to adjust our minds to a risk mindset. There are multiple levels to becoming pandemic proof, and a number of occupational safety rules need to be observed by everyone, including the CEO. We also need to engender a culture of healthy scepticism

After surviving one of the longest lockdowns in the world, but with the concomitant cost to the economy as revealed in Statistics SA’s second-quarter GDP figures released in the second week of September 2020, South Africa has now moved into the next phase of dealing with the pandemic: It’s no longer a case of lives versus livelihoods, but the urgent need to do both.

It’s not an impossible balancing act; the trick is in understanding the risk and mitigating it – without having to rationalise that people will die and inure yourself to that prospect. The mining industry, aviation sector and healthcare sector, especially, are all everyday proof that ostensibly hazardous occupations can be carried out relatively safely – if the correct protocols are established and followed. We are all working in a higher-risk environment now.

We can work in a Covid-19 environment; in fact we have no option but to do so, not just because of the severe contraction in almost every sector in the lockdown and the human, health and economic consequences of that, but because we will inevitably face more zoonotic pandemics as our mounting population encroaches further on nature globally. Without creating safe workplaces, we face the prospect of subsequent waves of Covid-19 infections until a vaccine is found, as well as the reality of other viral pandemics that we haven’t even begun to contemplate yet.

There’s a prevailing myth that taking measures to combat the virus is a lost cause, especially if we have already passed the peak of Covid-19. The truth is very different. For a start, the virus is still there – we have to adjust to living with it. Secondly, we’ve learned that some work we can do better in a remote office, and other work – connection, creativity, coordination – less well. It’s probable that for many, a mixed week, half remote and half in the office, will become a more productive and future-ready balance than before.  And creating a Covid-19-safe workplace, systematically reducing risk through clear thinking, good stats and progressively minimising risk points, will not only boost your productivity now but will also virus-proof your operation the next time there is an outbreak. You will be able to continue operating when those who haven’t taken these steps have to shutter their operations for the next lockdown.

There are multiple levels to becoming pandemic proof; from revisiting the design and architecture of offices, to ensuring that the ventilation in workspaces is extractive to push fresh air into the environment, closing down communal services, allocating communal spaces and rostering staff. Like the case of aviation and other hazardous occupations, we start by reducing the incidence rate by progressively eradicating risk points with the ultimate baseline being zero incidents.

If you have face-to-face contact within one metre or were in a closed space for more than 15 minutes with a person with Covid-19, you are a “close contact” and should isolate for 14 days. The more people, the less the distance, the worse the ventilation, the greater the risk. So, if you change the air every 30 minutes, ensure everyone wears masks, keep them at least two metres apart when they are together and significantly reduce the number of people who come into an office space, you massively reduce the chance of transmission.

It’s like any complex systemic problem, there are multiple aspects and resolving most of these centres on changing behaviours. As we prepare to return to work, after working remotely for the last five months, we have to adjust our minds to a risk mindset. We must assume that everyone is unknowingly infected with Covid-19 – including ourselves – because 50% or more of cases are actually asymptomatic.

That’s the first rule. Our second mantra must be to make it as hard as possible to catch Covid-19 at work, whether from other people directly or indirectly from sitting at desks, or even going to the toilet. We achieve this through social distancing, sanitisation and personal hygiene protocols.

The final rule is to ensure that if anyone does contract the virus, it is passed to as few people as possible. We do this by separating the workforce population; limiting the number of staff in the building at any one time, getting them to work from home at least two days a week if practical and assigning them to different buildings or, if impractical, different parts of the building. We have to be quick, be distanced, be outdoors, be masked, be awake.

There’s a new science that we have to learn as senior managers because not every role can be performed remotely; some jobs are both physical and collaborative, requiring social contact. We have to manage those. If we do this properly, we can turn Covid-19 from a Black Swan event into part and parcel of our risk management as we head to a future which will be characterised by future pandemics because of the increasing size of global populations and the strains with which we are burdening our planet.

We will need protocols and policies; risk management teams that include design experts, public health and sanitation experts; and, great managers who can readily adopt and champion these innovations so that the next time there is a public health catastrophe, our companies aren’t nearly as affected as so many were by the lockdown. This is also important because it prevents us from going on autopilot – and becoming complacent.

Speaking as a former airline captain and flight instructor, the problem with autopilot is that it compensates for the known, but it can’t react to the unknown. So, you set it by what you expect – like a safe sector cruising altitude of 10,000ft – but if you are blown of course, get lost and disoriented you may now be in an area where there is an entire mountain range ahead, looming above you, shrouded in fog. When that happens, your friendly autopilot becomes your mindless nemesis; the unknown can be fatal. Just as Covid-19 has been, sadly, for so many disoriented businesses here and across the world. But it needn’t be like that.

Drawing from decades of successfully and safely transporting people, sometimes at supersonic speeds several kilometres high in the sky, we need to develop not just the protocols and policies to deal with our current realities, we also need to engender a culture of healthy scepticism. This is different from cynicism, because it’s not negative but rather a neutral system of perpetual checks and balances, that leads to a preventative system that encourages positive behavioural change by perpetually keeping people aware of the inherent risk.

At some mining companies, they manage this by giving all employees red cards, like football referees, that they carry around. Everyone is required to hand them out to anyone caught breaking the rules, especially when it comes to occupational safety – even the CEO. It’s a marvellous idea. Imagine if we incorporated it in all our companies – against those who don’t sanitise their hands before coming to a meeting, wear a face mask or keep their distance, just for starters? Because if we can create a culture of challenging our leaders and holding them to account on something as small as that, it’s a lot easier to keep them in check when it comes to the big-ticket items like corporate collusion and corruption. DM

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  • Johan Buys says:

    Antibody testing of especially frontline workers would help a lot. It may not be an immunity, but it at minimum tells you the person had it, sailed through and is almost certain to sail through again if re-infected by a close mutation of covid19

  • Martyn Payne says:

    Yet another non expert giving expert advice on a subject of which he clearly has little knowledge.

  • Chris Wilkins says:

    You really need to do some proper research on this ‘threat. Here is a starting point: Ivor Cummins, Viral Issue Crucial Update. Viruses are here to stay, they always have been, all this cr*p about masks and social distancing is rubbish. Lockdown was to stop medical facilities being overwhelmed, nothing more. Certainly not to give a panting press and idiotic politicians carte blanche to continue fear mongering until worlds end. Do you really think the virus is going to ‘go away’ and we can then at some magical date in the future all stop wearing masks and kiss each other again?

  • Richard Breytenbach says:

    Martyn Payne and Chris Wilkins are correct. And there is huge and ever-mounting expert-driven evidence from very serious scientists in the field of epidemiology, virology and immunology that they are 100% on-point. The article above is way outside the daily growing empirical evidence. The virus is now a permanent addition to the many, many types of corona viruses that we all have with us, and have had for many years. The view from a growing body of rather rueful experts is that the reaction to Covid-19 was far too extreme. In all practicality, we should simply drop all levels of lockdown immediately and treat the virus as ‘just another one of many’. As a reminder – there is a current focus on ‘excess deaths’, and some idea that these are mostly due to unreported Covid-19 deaths – but no-one is acknowledging that we experience in excess of 60,000 TB deaths PER YEAR, or more than 5000 PER MONTH; these won’t have gone away and logically have probably increased, so by that statistic, we have had in excess of 25,000 TB deaths in the 5+ months of lockdown. In all likelihood, there have been more. If the ‘authorities’ start reclassifying many of these deaths after-the-fact as Covid-19 deaths merely on the basis that a victim is found to have had Covid-19, they will be mendacious. Covid-19 is here to stay – we have no further need to panic or to take any further measures against it; no vaccine is likely to assist either – the human immune system is quite capable thank-you. The trajectory of the ‘pandemic’, when compared with previous instances of world-wide infections, followed an EXACTLY TYPICAL curve and is now fading away into the background where it will remain. This pilot should restrain himself to training pilots and flying (where he is an expert) and not speculating on waste-of-time anti-Covid-19 measures. Of course, I’m no expert in the latter either, but I have done a bit (quite a bit) of fact-checking.

    • Chris Wilkins says:

      That was a great answer Richard Breytenbach! Thanks for adding a better perspective than my rather shoot-from-the-hip response. Its time Daily Maverick started putting some real information about COVID out there and stopped the idiots having their air time.

  • Guy Young says:

    There is no vaccine f0r the common cold so don’t expect one for covid 19 which can “change it’s shape” at will.

  • Belinda Roxburgh says:

    OMG!! I cannot believe Daily Maverick still publishing this type of fear mongering nonsense. Look at the current curves of deaths and infections all over the world and get on with life please please. The shopping malls are empty (shopping no fun behind a mask), the restaurants are dying or dead, theatre, movies, museums, galleries, sporting events..?? People writing these type of articles are welcome to live their lives in a sterile bubble with the security of money in their banks but let the rest of us get on with living our best lives. , smiling and hugging being part of the joy of being human!

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