Sometimes when shopping at Woolworths, I feel as if South Africa CEO Zyda Rylands lives in my basket. I mean, how else do you explain chilli biltong (delicious), mutton biriyani (almost like my aunty’s and she is the rani (queen) of biriyani), the edamame and broad bean lunch punnets, the vegetables that stay fresh, the yoghurts of quality and flavour that are only narrowly beaten by those at Impala fruiterers.
You get my drift, but this is not a paeon to Woolie’s food section, the part of the business that has consistently performed above expectations. Instead, it is a nod to the leadership that has ensured that this business continued to perform, while other parts of the business went south.
Rylands led the food business from 2010 to 2015, and it has been the magic bean in Woolworth’s sectoral leadership of retail. That position is under peril largely because the imported former Group CEO Ian Moir led a disastrous purchase of the Australian high street chain David Jones. Woolworths lost R12-billion in that poorly considered purchase and last week Moir lost his job.
The retailer has appointed the long-time Levi Strauss executive Roy Bagattini who is South African but has worked globally for years, first at SABMiller and later at Carlsberg before he joined Levis, as the new Group CEO.
Perhaps he will be great, but you have to ask why Woolworths overlooked Rylands, a lifer at the company (she started in 1996) and a woman with a splendid track record of doing well. She knows her shoppers and she knows the company. She has been overlooked twice now for the role of group CEO and Woolworths may have trouble holding on to her. Rylands threw her hat in the ring for the top job as did the company’s group COO Sam Ngumeni.
Ngumeni is also a lifer at Woolworths and if there is anybody who is responsible for the fact that I feel like the company is in my basket, it’s him. Ngumeni oversees insight and analytics at Woolworths which is why the company’s good at catering to its clients and why it can often feel like the stores are merchandising for you. Woolworths knows what you buy and what you like and while this may be an act of awful surveillance capitalism, it is a factor in why customers at the store are loyal.
Around the world, the dearth of women CEO’s is a topic gripping attention and with her track record, Rylands is likely to be in demand, not only in South Africa but in the retail sector globally. At 54 years old, Rylands can hardly be said to be in training (although black women are often in perpetual learnership and never deemed quite ready for the top role).
It is my new year’s resolution to steer as clear as I can of South Africa’s toxic race talk, but in this case, it does feel as if my favourite store exhibits the full three biases: race, gender and the view that imported executives are better than local ones.
In doing so, it’s countertrend as the world’s C-suites finally begin to wake up to the fact that women make fantastic CEOs.
While Woolworths seems in hock to the idea that imports are better, it was miserably served by Moir who was its first effort at bringing in fresh foreign blood. Bagattini is South African and perhaps he will be great, but why overlook two great black candidates, one of whom happens to be a conscious and progressive black woman?
It may well be that Rylands is needed at the helm of South African operations. Customers like you and I in South Africa make up 70% of group income and it is at the start of a massive turnaround.
The food sections and stores are being pimped – the new stores are looking fantastic. If you live in Johannesburg, go and have a look at the Rand Steam store in Melville to see the new food philosophy. The clothes are better and more in line with the customer base; the David Jones stranglehold is being broken on the rails as new labels bring freshness into its fashion.
This is Rylands’ work.
Bagattini has worked around the world in China, India, the rest of Asia and in Europe. Levis has been excellent at staying true to its red labels but also growing its fashion into different markets. He may be good. He may not be. But Rylands and Ngumeni must both be smarting at being overlooked despite holding up the store through the crises of the Moir years.
I asked Woolworths for its point of view. Here it is:
“Yes, the (board) Nominations Committee considered both our top internal talent as well as candidates from around the world.
Zyda is a very talented and competent CEO of Woolworths SA. She spearheads the South African Fashion business turnaround and continued delivery of Foods’ market-leading performance. It is a big and diverse portfolio.
Roy, as Group CEO, will ensure overall that we navigate the far-reaching change in the retail sector and, at the same time, lead us in addressing challenges particular to our Group, for example, the David Jones turnaround. Roy has extensive international apparel and consumer product background and has successfully driven many business turnarounds.
So, given the size and complexity of the (Woolworths) Group we are fortunate to have such significant depth of leadership skills available to us, not only in the two people mentioned but across the senior ranks of our organisation.” BM