--- title: "System failure - People leave home in the dark and queue at dawn only to be turned away at Sassa Soshanguve office" description: "Sassa blames staff shortages and rolling blackouts as grant beneficiaries queue for hours only to be turned away." type: "NewsArticle" publisher: "Daily Maverick" site: "https://www.dailymaverick.co.za" section: "GROUNDUP" author: "Mosima Rafapa" author_url: "https://www.dailymaverick.co.za/author/mosima-rafapa/" canonical_url: "https://www.dailymaverick.co.za/article/2023-01-16-long-queues-constant-system-failures-at-sassa-soshanguve-office/" published: "2023-01-16T15:19:21" lang: "en-ZA" word_count: 406 --- # System failure - People leave home in the dark and queue at dawn only to be turned away at Sassa Soshanguve office > Sassa blames staff shortages and rolling blackouts as grant beneficiaries queue for hours only to be turned away. By Mosima Rafapa · Published 16 January 2023, 17:19 SAST ## Key points - The South African Social Security Agency (Sassa) is experiencing system failures and rolling blackouts that are causing long queues at the Soshanguve office north of Pretoria. Many beneficiaries are still waiting in line after 1pm despite having tried to get service multiple times. Sassa is attributing the delays to load shedding and network unavailability. - Sassa grant beneficiaries in Soshanguve, north of Pretoria, are being turned away after queuing for hours due to system failures and rolling blackouts. - Beneficiaries say they have made repeated attempts to access services but are still waiting. - One beneficiary said she had borrowed money to make the journey to the office, while another said her grandson's school fees were dependent on her receiving a grant. - Sassa has said that the delays are due to load shedding, cable theft and network unavailability, and that their staff numbers have been reduced due to leave. ## Content South African Social Security Agency (Sassa) grant beneficiaries say they are queueing for longer than usual at the Soshanguve office, north of Pretoria. People leave their homes in the dark and queue from dawn only to be turned away when the queue is cut because of system failures and rolling blackouts. When *GroundUp* visited the office on Thursday, many people, who had been standing in the snaking queue since 5am, were still waiting in line after 1pm. Several people said they had made repeated attempts to get service at the office. Lettty Malope (62) said: “All I want is to submit documentation because I want to start receiving my money on my bank card… They gave me documents to fill in and return \[by standing in the queue again\]… Why can’t I submit and leave?” --- **Visit [*Daily Maverick's* home page](https://www.dailymaverick.co.za?utm_source=direct&utm_medium=in_article_link&utm_campaign=homepage) for more news, analysis and investigations** --- Tshepiso Sithole (28) said it was her third attempt to apply for a social grant for her seven-month-old child. She first tried in the first week of December. She leaves home at 5.30am, but each time is told the system is down. “The second time they left us waiting until 2pm without saying anything… Today, it was the same problem. This started in December, when they said load shedding had affected their cables for computers so they were using their laptops,” said Sithole. *Read in*Daily Maverick*: “*[*Sassa beneficiaries left stranded due to alleged staff party*](https://www.dailymaverick.co.za/article/2022-12-13-sassa-beneficiaries-left-stranded-due-to-alleged-staff-party/)*”* Ellen Slabbert (65) said: “I’m here to enquire about the foster care grant for my grandson. He’s supposed to be going to Grade 12 but because we haven’t received his money, I can’t afford taxi fares. I even borrowed R100 to get here.” ![Some people had been queuing since 5am at the Soshanguve office on Thursday. They had still not been served after 1pm. (Photo: Mosima Rafapa)](https://cdn.dailymaverick.co.za/i/tMNsKnFuGUhdbq8wYse-fByQDYg=/200x100/smart/filters:strip_exif\(\)/file/dailymaverick/wp-content/uploads/2023/01/GroundUp-Sassa-system-failures2.jpg) *Some people had been queuing since 5am at the Soshanguve office on Thursday. They had still not been served after 1pm. (Photo: Mosima Rafapa)* Asked about the long queues and delays in accessing social grants, Sassa provincial spokesperson Nandi Mosia said: “The majority of our officials took their leave late in December into January. Most return on 16 January 2023. This means we are operating on strained capacity. However, we strive to assist as many clients as we can from 7h30 to 16h00.” She said the system failures were due to load shedding, cable theft and continued network unavailability. Mosia did not indicate how many beneficiaries are supposed to be assisted daily. **DM** *First published by*[GroundUp](https://www.groundup.org.za/article/long-queues-and-constant-system-failures-at-sassa-shoshanguve-office/). ![Image](https://thirdpartyhits.groundup.org.za/counter/hit/dailymaverick/2023-01-16-long-queues-and-constant-system-failures-at-sassa-shoshanguve-office/)