Business Maverick

Business Maverick

Zuckerberg Responds to Claims That Facebook Prioritizes Profit as ‘Just Not True’

Mark Zuckerberg in 2020. Photographer: George Frey/Bloomberg

Facebook Inc. Chief Executive Officer Mark Zuckerberg addressed a recent series of negative stories about the company for the first time by saying accusations that it puts profit over user safety are “just not true.”

“It’s difficult to see coverage that misrepresents our work and our motives. At the most basic level, I think most of us just don’t recognize the false picture of the company that is being painted,” he wrote in a note to employees on Tuesday that he also posted publicly.

It came shortly after whistle-blower Frances Haugen, a former employee, testified in a Senate hearing about her experience there and internal research she said showed the company prioritized profit while stoking division. Haugen appeared on “60 Minutes” Sunday night, saying Facebook routinely made decisions that put business interests ahead of user safety.

“There were conflicts of interest between what was good for the public and what was good for Facebook,” she said. “Facebook over and over again chose to optimize for its own interests like making more money.”

Read more: Whistle-Blower Decries Facebook’s ‘Free Pass’ for Bad Behavior

Zuckerberg wrote that he was bothered by a narrative that Facebook is not worried about children’s safety. Two Senate hearings over the past week have focused on Facebook’s impact on teens and young children, including Haugen’s testimony.

The Wall Street Journal published internal Facebook research last month, provided by Haugen, that showed Instagram made some mental health issues worse for teenagers who use the product. The company, which was building a version of Instagram for children, has put that project on hold.

“When it comes to young people’s health or well-being, every negative experience matters,” the CEO wrote. “We have worked for years on industry-leading efforts to help people in these moments and I’m proud of the work we’ve done.”

Facebook doesn’t benefit from content that makes people angry or depressed or make all product decisions to maximize user interactions, Zuckerberg said. When it changed its News Feed algorithm to show more posts from friends and family a few years back, the CEO added, the company did so knowing that people would spend less time on the service.

Zuckerberg ended the note by encouraging Facebook’s workforce and expressing his gratitude for their work.

Gallery

Comments - Please in order to comment.

Please peer review 3 community comments before your comment can be posted

X

This article is free to read.

Sign up for free or sign in to continue reading.

Unlike our competitors, we don’t force you to pay to read the news but we do need your email address to make your experience better.


Nearly there! Create a password to finish signing up with us:

Please enter your password or get a sign in link if you’ve forgotten

Open Sesame! Thanks for signing up.

We would like our readers to start paying for Daily Maverick...

…but we are not going to force you to. Over 10 million users come to us each month for the news. We have not put it behind a paywall because the truth should not be a luxury.

Instead we ask our readers who can afford to contribute, even a small amount each month, to do so.

If you appreciate it and want to see us keep going then please consider contributing whatever you can.

Support Daily Maverick→
Payment options

Become a Maverick Insider

This could have been a paywall

On another site this would have been a paywall. Maverick Insider keeps our content free for all.

Become an Insider

Every seed of hope will one day sprout.

South African citizens throughout the country are standing up for our human rights. Stay informed, connected and inspired by our weekly FREE Maverick Citizen newsletter.